DELIVERY INFORMATION (SINGAPORE)
Postage is charged per order. PROPLUS's default mail service provider is SingPost. Kindly note that there will be no refunds for completed orders.
For a single purchase of less than $10, normal mail involves an additional charge of S$1.00. Normal mails usually take 2 working days from the shipped date to reach the addressee (excluding public holidays) but may take up to 5 working days from the shipped date. Please note that delays can occur in delivery, and these delays are beyond our control.
PROPLUS will not be responsible for any lost mails in such instances. It is up to our discretion and of goodwill that we help check with the mail service provider with regards to the missing packages. For SingPost, you can enquire about your packages here or call them at 1605 (local) or +65 6841 2000 (overseas). We advise our customers to use registered mail or courier services to better ensure that the package will arrive safely at your doorsteps.
Registered Mail (Singapore)
Registered mail involves an additional standard charge of S$2.50. Registered packages usually take 2 working days from the shipped date to reach the addressee (excluding public holidays), but may take up to 5 working days from the shipped date. Please note that delays can occur in delivery, and these delays are beyond our control.
If your order consists of in-stock items as well as backorder items (awaiting for shipment to arrive), all non-backorder items will first be mailed out via registered postage. Each backorder item will later be mailed separately and individually via normal postage once each item(s) arrived unless otherwise requested.
Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. A tracking number, or registered article number (RA#), allows you to check the status of the package with the mail service provider. For SingPost, you can track the status of your package here.
Courier delivery services are fulfilled via our engaged service provider. The package will take 2-3 working days to reach the addressee after the order has been updated to the shipped status .
Express delivery option is also available. Please kindly drop a message to email@example.com or here for additional details.
Additional charges may apply if delivery has been attempted as agreed upon the courier company and customer but there is nobody present to receive the packages at the addressee.
Waiver of Postage Charges
Free local normal mail is applicable for purchases of regular priced items of $10 & above in a single shipment.
Free local registered mail is applicable for purchases of regular priced items of $50 & above in a single shipment.
Free Shipping Promotion
Unless otherwise stated, free shipping covers the normal postage costs within Singapore. Alternative shipping options are available at additional costs.
DELIVERY INFORMATION (INTERNATIONAL)
We currently do not do any form of shipping for international addresses. We are, however, working to bring you this service in the near future. Do continue to follow us for further updates.
THANK YOU & WE HOPE YOU HAVE A PLEASANT SHOPPING EXPERIENCE